Device Help Centre
Choose your brand and model, and we'll reach out to you directly. Let's talk through anything you're wondering about your device — fitting, batteries, phone connection, maintenance — by phone or at a branch.
1. Your device's brand
2. Your model
The model name is on the device, on its box, or on your service card. If you're not sure, pick the closest match; we'll confirm it at the branch.
If you can't find what you're looking for here
Cleaning & maintenance
Filter changes, moisture, daily cleaning, and habits that damage the device.
Batteries & charging
Battery sizes, SGK battery support, and practical habits that extend battery life.
Getting used to a new device
What the first days are like, when adjustment is needed, what's normal.
Come to a branch
14 branches in Ankara and Istanbul. Bring your device in, and we'll take a look together.
The technical figures here come from the manufacturer and vary with the device's model, how much you use it, and your settings. Information not stated in the source is left blank — we don't write in estimates. Model availability can change; please confirm the current status with our branch .
Bring your device in, and we'll take a look together
If the steps here didn't help, drop by a branch. We handle adjustment, checks and maintenance; if a fee applies, we tell you the amount before the work starts.